Please take a moment to familiarize yourself with Black Rat Media’s terms and conditions. By agreeing to work with Black Rat Media, you are agreeing to these terms of service.
As my valued client, I promise to do my best work for you at all times. My job is to present you and your business in the most genuine and positive light possible. In exchange, you agree to provide me with everything I need to complete your project in a timely fashion. This includes reviewing my work and providing relevant feedback where and when necessary and to do so within our agreed upon time frame/s.
Any personal information you provide to me including your name, address, telephone number and e-mail address will not be released, sold, or rented to any outside entities or individuals.
I do not collect credit card numbers directly. Credit card payments are completed through Paypal only.
Most projects have a target completion date, which is a range of normal completion time. If you’ve got a firm deadline, please let me know as soon as possible, preferably prior to beginning the project. I cannot be responsible for “late” or “overdue” projects that have no established deadline.
While I try my best to complete projects in a timely manner, I cannot be responsible for any delays, errors or issues pre- or -post-launch caused as a result of a payment issues, lack of engagement or interest from clients in moving their projects forward, if a rogue team member or third party service provider on your end refuses us access to crucial server areas or the website itself, or if you are slow to supply information and feedback necessary to complete your work.
Projects are completed in queued order, with priority given to deadlined projects and rush jobs that are paid up to date.
Important Payment Info
For most projects, I require non-refundable payments, and deposits up front. Payments not made by personal/business check are processed through PayPal, which also offers PayPal Credit. Your invoice/s can be paid through credit card (with or without a PayPal account), PayPal e-check, or PayPal Credit.
Until a project is paid for, I retain all copyrights on the work. Once you have paid for your project in full, you have the right to all of your original files. If you need your files (such as WordPress themes, graphic files, or logos), please let me know and I can zip them up for you.
Design & Consultation Liability
I provide tips, advice, how-tos, tutorials, web development, and marketing consulting. My offerings are never a 100% complete solution for your business primarily because you will generally be provided with actionable strategies and you and /or your team will be required to do your own work to help your business succeed, once my design and consultation work is complete. Inaction on the part of the client is not a failure or emergency on my part.
The success of your business is your own, and you assume full responsibility for it. I am not liable to you, or any third party, for damages, including lost savings and/or profits, claims or complaints, litigation or other incidental, consequential or special damages which may arise regarding your project.
Refunds will not be made for purchased information products, workshops, digital offerings, or website/marketing deposits and payments. “Flat-fee” web development projects that are cancelled at the client’s request will be converted to hourly projects and invoiced accordingly.
I sell blocks of hours, to be used generally for site maintenance, design updates, usually whatever you like, including some tech support. Hourly work doesn’t promise a finished product and more time may need to be purchased to complete the given task at hand. Purchases of prepaid consulting & development hours are not refundable.
Pre-Purchased or Left-Over Blocks of Time
If you have pre-purchased blocks of hours in which to do specific work, or if a contract or other arrangement has remaining hours, you have six (6) months from the date of purchase or end of contract, whichever applies, in which to use these remaining hours for whatever contracted work we decide upon. If these hours are not used, they expire at the end of six (6) months. You will need to pay for new hours, if you wish to continue work.
This business operates solely within the boundaries of Travis County, Texas, and all legal claims, disputes and mediation must be made within this county.
I appreciate my readers sharing my content. If you want to quote any of my work or share my content anywhere on or offline, please contact me first for my full name and contact info and provide a link back to my site. Sharing content from my free or paid workshops, or my digital products, is not allowed. I will pursue and seek to prosecute ANY form of copyright infringement or thievery of any of my print, offline, or online work.
Black Rat Media